Ordering and Shipping
Once you place an order at VaporJunction.com, you have the ability to make further changes, edits or adjustments to your order through your account log-in. However, once an order begins processing, no further changes or cancellations can be made to the order. All orders are shipped via USPS or FedEx. All orders are shipped as quickly as possible, and most ship the same day if placed before 1pm Monday-Friday. Please note, V-lixir Labs E-Liquid is custom-blended per order, and may take slightly longer. Orders placed after 2pm Central Time on Friday as well as orders placed throughout the weekend will be shipped on Monday, even though we may process them at any time (even Sundays). Due to the backlog of order to fufill on Mondays, all orders placed on Monday may ship on Tuesday.
VaporJunction.com CANNOT accept any orders from third-party mail forwarding services. For orders placed with a billing address different from the shipping address, VaporJunction.com may contact the customer to provide further identification prior to order fulfillment, including a valid driver's license. Failure to provide identification upon request may result in the cancellation of your order.
Shipping charges are calculated during checkout based on the estimated weight of the order. If the actual shipping charge is more than the price paid during checkout, we will contact the customer via email or phone to secure payment for the additional charges. We will do our best to use the shipping option chosen, but we may occasionally need to use a different shipping method or carrier to deliver an order. Therefore, we reserve the right to use the carrier of our choice without the notice or consent of the buyer. Once a package leaves our warehouse, we are no longer responsible for the package. All questions regarding package tracking and delivery should be directed to the relevant shipping provider once the package leaves our control. We do not guarantee shipping times or dates.
It is the customer's responsibility to track their package and be aware of when it may be delivered. When shipping problems occur (i.e. tracking information shows package as delivered, but package was not received) it is best to IMMEDIATELY take the tracking number with you to your local post office for further inquiry and request that they locate the package. They often have more information regarding the delivery or may even be holding the package there. The delivery person may also be able to provide further information about where the package was left.
IMPORTANT! IF TRACKING INFO SHOWS THE PACKAGE HAS BEEN DELIVERED BUT PACKAGE WAS NOT RECEIVED, THEN IT IS REQUIRED THAT YOU NOTIFY VAPOR JUNCTION WITHIN 24 HOURS OF THE PACKAGE BEING MARKED AS DELIVERED. IF WE ARE NOT NOTIFIED WITHIN 24 HOURS OF THE PACKAGE BEING MARKED AS DELIVERED, UNFORTUNATELY, NO RECOURSE IS AVAILABLE.